Booking
When is the payment for booking a trip made?
Payment must be made no later than 8 working days from the date of receipt of the booking confirmation. It is necessary to pay 30% of the total cost of the reservation, the remaining 70% is paid on the spot, upon arrival at the resort.
How can I make an advance payment?
You can make a payment at the resort, pay the bill at any branch of Sberbank or any other bank through an ATM or a cashier-operator (in this case, the bank's commission is charged), using the Sberbank Online service or a similar service of other banks, as well as on the official website of the resort by clicking on the link specified in a confirmation voucher.
What payment methods are available at the resort?
You can always pay in cash or with a bank card of VISA, Maestro and MasterCard payment systems.
What is the cancellation policy?
We are loyal to the Guests and their personal circumstances, therefore, payment in the amount of the cost of one night on the ticket is charged if the Guest canceled his reservation less than 14 days before arrival.
What time is check-in and check-out?
Check-in time is 13:00 ,
Check-out time is 10:00.
What do you need to have with you to visit the resort?
Adults
When buying a wellness package, the guest needs:
When purchasing a spa treatment, the Guest needs:
-
Passport
-
Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- x-ray examination of the chest organs (fluorography)
- gynecologist's conclusion (for women)
- for the main and concomitant diseases – the conclusion of the relevant specialists
-
Bathing accessories for the pool: slates, hats, bathing suits.
*The limitation period of research results should not exceed 2 months.
*In the absence of a spa card, you can take primary tests at the resort. It takes 1-2 days to get the test result.
Children
- Birth certificate (up to 14 years old) or a passport (from the age of 14)
- A certificate of epidemic well-being
- Certificate (certificate) of vaccinations
- Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- analysis for enterobiosis
- analysis for helminth eggs
- Bathing accessories for the pool: slates, hats, bathing suits.
*The limitation period of research results should not exceed 2 months.
*In the absence of a spa card, you can take primary tests at the resort. It takes 1-2 days to get the test result.
Pregnant women
- Passport
- Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- gynecologist's conclusion
- for the main and concomitant diseases – the conclusion of the relevant specialists
- Exchange card
- Bathing accessories for the pool: slates, hats, bathing suits.
*The limitation period of research results should not exceed 2 months.
*In the absence of a spa card, you can take primary tests at the resort. It takes 1-2 days to get the test result.
General questions
How to get to the resort by public transport?
You can get by bus from the bus station of the city of Tuapse to the stop of the village of Olginka. Then you need to cross the road and walk to the resort. The road will take only 5 minutes. It is possible to order a transfer for a fee, which is made directly upon arrival at the resort.
What are the possibilities of Internet access?
Wi-Fi is available throughout the territory and in every room.
Are there rooms with a kitchen?
Yes, rooms with a kitchen are available in several buildings: "Sunny" No. 3, "Sea" No. 4, cottages. You can check the details with the managers when booking.
Are there kettles in the rooms?
An electric kettle and tea pairs are available in every room, except for building No. 1 "Molodezhny". This service in this building is available on request.
Are there hair dryers in the rooms?
Stationary hair dryers are installed in all rooms, except for the rooms of building No. 1 "Molodezhny". This service in this building is available on request.
Is there a safe in the room?
All rooms are equipped with safes. The operating instructions are in each room.
Do you provide cots for children?
When booking, indicate the need to provide a baby cot. The service is provided free of charge.
Do I need a medical certificate for the pool?
A certificate of epidemic
well-being is required. For children, an analysis for enterobiosis and an analysis for helminth eggs are mandatory.
Is it necessary to have a cap to visit the pool?
Yes, a cap is required to visit the pool.
Do I need to bring a towel for the pool?
No, this is not necessary, we give towels to Guests.
What is there for children?
Guests with children can use the following services:
Playground with slide, leisure center "Tenth Kingdom", rope park, rental point (scooters, bicycles, two-seater velomobiles), children's animation, aquarium.
Is it possible to pre-register for medical procedures?
Pre-registration is not possible, registration for procedures is made strictly after consulting a doctor.
What should I do if I don't have a spa card and I don't have time to do it?
To get the maximum effect from the treatment, we recommend bringing a spa card with you. If this is not possible, take with you a medical history, examinations, and the results of a fluorographic examination. All the necessary tests can be taken at the resort.
Is it possible to visit the resort with pets?
Rules for living with pets
Yes, if the animal is small (does not exceed 40 cm at the withers). The cost of placing a pet is 1000 rubles per day. We draw your attention to the need to comply with the following rules:
- The animal must have a certificate from a veterinarian with a note about vaccinations.
- It is necessary to bring a special cage and toilet utensils for feeding, a muzzle and a leash (for dogs).
- Walking pets is allowed in specially designated areas (outside the Resort).
- Pets are not allowed in the restaurant hall and other public areas.
- You can not leave the animals unattended, wash in the shower cabins of the rooms, use towels, sheets and other bedding belonging to the Resort, as well as comb the animals in the rooms.
The hotel administration reserves the right to require a guest staying with a pet to leave the hotel in case of aggressive, inappropriate, noisy behavior of a pet.
Are there shops and pharmacies in the resort?
Yes, there is a shop on site. There is a kiosk with bathing accessories in the lobby of the water and entertainment building. There are no pharmacy points.
What should I do with my luggage before check-in and after check-out?
The Orbita Resort has a luggage storage room. If you have free time before check-in or after check-out, you can walk around the resort without worrying about the safety of things.
